Refund policy

We hope you love your new piece from the beaded heirloom! However, if for any reason it’s not quite right, we gladly accept returns within 14 days of delivery.

To be eligible for a return, your item must be unworn and unused, with tags still attached. It must also be returned in its original packaging, and you’ll need to provide your receipt or proof of purchase. To begin a return, please email us at info@thebeadedheirloom.com. Once your return is approved, we’ll send you a prepaid return shipping label and instructions. Please note that items sent back without prior approval will not be accepted.

We carefully inspect each piece before shipping, but if your item arrives damaged or incorrect, please contact us immediately so we can make it right.

Please note we do not accept returns on custom or personalized jewelry, gift cards, or sale items. If you’re unsure whether your item qualifies, don’t hesitate to reach out.

If you need a different item, the quickest way is to return the original and place a new order after your return is approved.

For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery, no questions asked. As with all returns, the item must be unworn, in its original condition and packaging, and accompanied by proof of purchase.

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind your bank may take additional time to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please email us at info@thebeadedheirloom.com.